Privacy Policy

1. Introduction

Tonic Ss Pty Ltd (ABN 97 698 346 600, ACN 698 346 600) respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, store, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following kinds of personal information:

• Your name, email address, phone number and postal address.
• Health and wellness information that you voluntarily provide in the context of consultations, coaching or product recommendations.
• Payment and billing information necessary to process transactions.
• Website usage data collected through cookies and similar technologies.

3. How We Collect Information

We collect personal information directly from you when you:

• Complete an enquiry or contact form on our website.
• Communicate with us via email at [email protected].
• Engage our services, purchase products or participate in our programmes.
• Subscribe to our newsletters or educational content.

We also automatically collect certain non-identifiable data through cookies, including browser type, device information and pages visited, to improve our website and user experience.

4. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our services, products and programmes.
• To communicate with you about your enquiries, orders and account.
• To send relevant health and wellness information, with your consent.
• To improve our website, services and customer experience.
• To comply with legal and regulatory obligations.

5. Disclosure of Information

We do not sell, trade or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, IT hosting providers), provided they agree to keep your information confidential and comply with applicable privacy laws.

We may also disclose information if required to do so by law or to protect the rights, property or safety of Tonic Ss Pty Ltd, our clients or the public.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes secure servers, encrypted communications and restricted access policies.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate or incomplete information. To make a request, please contact us at [email protected].

8. Cookies

Our website uses cookies to enhance functionality and analyse traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the site.

9. Complaints

If you believe we have breached your privacy rights, please contact us at [email protected]. We will investigate and respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please contact us at [email protected].

Tonic Ss Pty Ltd
VIC 3066, Australia
ABN 97 698 346 600 | ACN 698 346 600